With this technique, any customer experience can be rated in a real-life situation : visit and advice on a product, opening an account or a subscription, a holiday, a delivery… any kind of product or service.
The analysed results and identified main improvement points are sent to the audited brand, in order to help them increase the quality of service in their network.
Leader in Mystery Shopping studies, BVA Mystery Shopping has been working hand in hand with highly demanding companies for 25 years.
To that end, we are proud to recruit, train and work with Mystery Shoppers, Proofreaders and Translators of great added value.
By taking advantage of the expertise of our teams, we actively work on improving the client experience and quality of service all over the world.