A Mystery Shopper is someone who plays the part of a client of a brand, such as a supermarket, a cinema or a restaurant.
By following a specific scenario, he comes into contact with the employees and observes the way client management is handled, in all neutrality.
After his visit, the Mystery Shopper fills in a questionnaire and shares his observations. The questions are very varied, and can be about the greeting process, the advice given by the staff, the cleanliness of the place, and the respect of the process…
A dedicated online space allows you to choose the jobs you want, independently.
The selected tasks you are assigned in line with your profile and your location.
Our teams support you in achieving your mission and ensure good place scenarios.
You are paid early in the month and reimbursed for expenses incurred.
For any questions on how to carry out the missions, on the relation between Mystery Shoppers and BVA Mystery Shopping, or on the payment system, feel free to check out our FAQ page!