Our expertise at the service of your customer experience.
With more than twenty years of experience, BVA Mystery Shopping is the French leader in mystery shopper surveys in France and internationally.
We provide daily support to retail players worldwide, but also to banking, catering, luxury goods and transport in understanding and improving customer relations in both physical and remote points of sale.
Our operational approach brings you concrete solutions to improve the performance of your customer experience. All our systems are tailor-madeto meet your needs. Your program is supported by an expert in customer experience and your activity sector. This dual expertise in Study and Sector is the assurance of rapid deployment, the dedication of your teams and reliable indicators allowing you to manage your performance.
Your mystery shopper studies can be judiciously complemented by global measures, to measure the customer experience by adding dimensions such as the voice of the employee or customer satisfaction.